No matter where or when our customers shop, they can now get consistent service in seconds
Founded in the Austrian city of Bregenz in 1950, Wolford is the global market leader for luxury legwear and bodywear. Over its 68-year history, the company has established a strong reputation for delivering both high-end products and high-end customer service. To deliver the same high standard of service online as its customers have come to expect in its boutiques, the company used Microsoft Azure Bot Service, Cognitive Services, and Bot Framework to develop an AI-powered chatbot. Wolford online shoppers now get instant answers to questions around the clock and receive personalized “Style Me” product recommendations, while the company lives up to its reputation for exceptional service.